Mai Phuong Resort Phu Quoc

Our family had a wonderful holiday at Mai Phuong Resort in Phu Quoc. We particularly loved the setting, pool and beach and the lovely staff who operated like a family and were always helpful and kind to our kids. The buffet breakfast and restaurant at the resort were great too.

After traveling around Vietnam for a couple of weeks, we were happy to relax! The hotel is in a very calm area and not close to any facilities, which was what we were looking for. There is however a free shuttle service to Grand World (a complex of restaurants, bars, shops designed for tourists). The staff is great (with the little English they speak), room was big and sea front, the pool is big and clean, breakfast is ok, food in general very good!

We stayed in a pool/sea view bungalow which was modern and spacious,  especially the bathroom; the room had a terrace overlooking the pool and sea. The resort is in its own small private bay with beach; the bay is cordoned off to reduce floating plastics flowing in. Beautiful gardens; flowers and fruit trees in the grounds which are attended to daily. Extremely pleasant and friendly staff, especially Tomy who went beyond expected to help us out on one occasion. Good breakfast-  eggs and pho available to order also. Note everything is cooked in Coconut oil. Menu for lunch dinner -  good, varied. Mainly local; some 'western' options if fancy a change. The resort is in a quiet area, however there's a free buggy up to Grand World a number of times per day - here will find a number of 'supermarkets', or if you turn left around the main road there are more NB Buggy drops at the bus terminal in GW  from there could catch bus into centre. Or can hire motor cycles from Reception. Would we stay again - Yes

This resort is a beautiful resort in a remote spot, still quiet and not trying to be anything it isn't. The staff made the resort for us. Ms Chin and Kai especially - thank you so much for your friendliness! Also Ms Mary and Tommy who always went above and beyond. We were made feel like part of the family. The accommodation at the resort is top class - very comfortable beds, plenty of space, good air con, lovely big shower with hot water, a fridge in the room and fresh bottles of water left every day. The pool area is beautiful. It's big enough, clean and surrounded by gorgeous trees and plants for shade. It's also right on the beach so you can dip into the sea instead if you feel like it. We enjoyed the restaurant food - the menu is extensive and everything we asked for was available. There were times when we had to remind them of a part of an order but for us that was part of the charm of the place - nothing was any trouble for the staff. Breakfast was plentiful and varied, with lovely fresh fruit and Vietnamese breakfast specialities. We were there in July, low season, so had some rain as well as some hot sunny days. It was hot anyway, even in the rain. What I really appreciated above all was there was no continuous music played - we relaxed to the sound of the waves and the children playing in the pool.

I can't hide my admiration for the level of service provided by the wonderful resort staff, especially Mr. Tommy, Mrs. Mary, Mrs. Chin, and of course, their other colleagues. They were extremely kind to me and my family. Rooms: Spacious and clean, most of them overlooking the pool and the sea. A safe box is required. Resort Courtyard: A beautiful garden overlooking the sea with natural green grass, next to it, a sea-view pool. Shopping and Excursions: Nearby (just a 10-minute ride by tuk-tuk) are markets, a water park, and a zoo. The resort also offers a free shuttle service for guests. Food: They have good chefs who seek to satisfy customer taste. The breakfast buffet offers a satisfactory selection. We recommend that management consider expanding the offerings to accommodate a wider range of guest preferences, potentially including cheese options. Furthermore, a list of restaurants offering halal cuisine would be greatly beneficial when needed. Restaurant: Offers a sea view. I recommend evaluating the refurbishment of certain facilities, specifically the furniture.